Effective Date: 10/2025
Privacy Policy Statement
Company Name: GP Appointment
GP Appointment respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our website and online GP consultation services across Ireland.
Who We Are
GP Appointment Ireland provides online GP consultations, prescriptions, treatment refills, and medical certificates via licensed Irish Medical Council doctors. You can learn more about our services on https://gpappointment.ie.
We are registered in Ireland with CRO number 761059 and comply with GDPR (General Data Protection Regulation) and Irish data protection laws.
Please bear in mind that our doctors do not routinely propose the use of controlled substances.
Information We Collect
When you use our services, we may collect the following types of data:
- Identity & Contact Data – name, date of birth, address, email, phone number.
- Medical Data (special category data) – health information shared during consultations, prescriptions, medical history, and treatment notes.
- Payment Data – billing details, transaction ID (we do not store full card details).
- Technical Data – IP address, browser type, device, cookies, and analytics data.
- Communication Data – messages or emails sent to our support team.
How We Collect Your Data
- Directly from you – when you register, book an appointment, or consult with a GP.
- Automatically – through cookies, analytics, and usage tracking on https://gpappointment.ie.
- From third parties – such as pharmacies (for prescriptions), payment processors, or communication tools.
How We Use Your Data
We process your personal and health data for the following purposes:
- To book and manage online GP appointments.
- To provide online consultations, prescriptions, and certificates.
- To process and confirm payments securely.
- To send appointment confirmations, reminders, and follow-ups.
- To improve our website, services, and patient experience.
- To comply with legal, medical, and regulatory obligations in Ireland.
Legal Basis for Processing
We rely on the following GDPR legal bases:
- Contract: to deliver the services you book with us.
- Legal obligation: to retain certain medical records as required by Irish healthcare regulations.
- Consent: for processing health data, cookies, and marketing communications.
- Legitimate interests: to improve our website and services.
Sharing Your Data
We will never sell your data. We only share it when necessary to provide our services:
- Licensed Irish GPs providing your consultation.
- Pharmacies you choose for prescriptions.
- Payment processors for secure transactions.
- IT & hosting providers that support https://gpappointment.ie.
- Regulators or legal authorities if required by Irish law.
Data Retention
- Medical Records: retained for at least 7 years in line with Irish healthcare regulations.
- Non-medical data (e.g., contact, payment): kept only as long as necessary for our services and legal requirements.
- Cookies/analytics: stored as per your consent and browser settings.
Data Security
We use encryption, secure servers, access controls, and GDPR-compliant systems to protect your personal and medical data. Only authorized healthcare professionals and staff have access to your records.
International Data Transfers
If data is processed outside the European Economic Area (EEA), we ensure protection through:
- EU-approved Standard Contractual Clauses (SCCs), or
- Transfers only to countries with an EU adequacy decision.
Your Rights (GDPR)
As a patient in Ireland, you have the right to:
- Access your data (request a copy).
- Correct inaccurate or incomplete information.
- Erase your data (subject to medical/legal retention).
- Restrict processing under certain conditions.
- Data portability (receive your data in a machine-readable format).
- Withdraw consent for marketing or non-essential processing.
- Complain to the Data Protection Commission (DPC) if you are unhappy with how we handle your data.
For complaints, visit: www.dataprotection.ie
Cookies
Our website https://gpappointment.ie uses cookies to:
- Remember your preferences and improve the booking experience.
- Collect analytics to improve services.
- Enable secure login and payments.
You can manage or disable cookies in your browser settings.
Children’s Data
Our services are intended for individuals 16 years and older. Patients under 16 require a parent/guardian to book and attend consultations.
Emergency Disclaimer
GP Appointment is not for medical emergencies.
If you are experiencing a serious medical emergency, call 112 or 999 immediately, or go to your nearest Accident & Emergency (A&E).
Updates to This Policy
We may update this Privacy Policy to reflect changes in law or services. Updates will be posted on https://gpappointment.ie with the “Last Updated” date.
Contact Us
If you have questions about this Privacy Policy or want to exercise your data rights, please contact:
| info@info@gpappointment.ie
+353 (899) 698 877
